NOTIFICATION FORM
Kids Come First is required to post a high-level Serious Occurrence Form at the day nursery when a Serious Occurrence has happened. Following the submission of a Serious Occurrence to the Ministry and within 24 hours of becoming aware of an occurrence as set out under the Serious Occurrence Reporting Procedures, a Notification Form to communicate information to the parents about a serious occurrence that has occurred at the Centre will be posted on the Parent information board near the Child Care License and Licensing Summary Chart.
In the case of allegations of abuse or unverified complaints, the Notification Form will be posted unless otherwise instructed by the MED.
Guidelines to be followed:
- No identifying information will be included in the Notification Form, e.g. child name; staff name; age or birth date of child, age group or room.
- Notification Form will be posted on the Parent Information Board.
- Notification Form will be updated as additional actions or investigations occurs.
- Notification Form will be posted for a minimum of 10 business days. If the form is updated with additional information, the notification form remains posted for 10 days from date of update.
- The Centre will retain the Serious Occurrence Notification Form for at least 3 years from the date of occurrence.
- Completed Notification Forms will be made available for current and prospective parents, licensing specialist and children’s services staff upon request.
Allegations of Abuse
The person who has reasonable grounds to suspect that a child is, or may be, in need of protection MUST make the report directly to a Children’s Aid society no matter what. The person must not rely on anyone else to report on his/her behalf. Kids Come First requires that the staff inform the supervisor/Executive Director/ Designate after a call has been made.
If allegations of abuse are about an incident at the Centre or involve an employee of the Centre; the Executive Director or designate will immediately contact the Board of Directors and the MED Program Advisor. If the allegation is about the Executive Director, the person must contact the Board of Directors who will contact the MED Program Advisor. In the event s/he is not available, KCF will contact the following people:
- Emergency on Call Number
- Area Manager
- Regional Director
Forms will include clear and concise information regarding whether the CPA (Child Protection Agency) has conducted an investigation into the report, if the CPA has or has not verified the allegation, if the operator has taken action other than the directions given by the CPA and if applicable, if Kids Come First has addressed any associated licensing non-compliances identified by the Ministry. Staff who are unsure about what to post in a Serious Occurrence Notification Form in regards to situations or allegations of abuse are encouraged to contact the MED regional office for further clarification.
COMPLAINTS FROM PARENTS REGARDING THE OPERATIONAL, PHYSICAL AND SAFETY STANDARDS
Kids Come First is responsible for managing complaints from Parents regarding any operational, physical and safety standards. Kids Come First has a conflict resolution policy that provides for a transparent procedure, open discussion and ensuring that concerns are addressed in a timely manner. The intention is to provide support to families and to help develop positive relationships with all parents.
For complaints that are serious in nature, the Executive Director or designate may forward the complaint to the Board of Directors and/or the MED Program Advisor.
Infectious Disease Related Serious Occurrence Reporting Requirements
In the event that KCF voluntary closes or is ordered to close a program room by Public Health due to a case of or exposure to an infectious disease, it is not reportable unless the whole program is closed. KCF would submit a serious occurrence under the “Unplanned Disruption of Services” category.
KCF will follow any serious occurrence reporting requirements as required under the CCEYA or any other required legislation.
Serious Occurrences Notification Form
| Name of the child care centre or private-home day care agency. | |
| Date: | Date that the Serious Occurrence Notification Form is posted on site. |
| Date of Occurrence: | Date that the serious occurrence happened. |
| Type: | Type of serious occurrence. Kids Come First will use one of the following terms:* Death of a child* Life threatening injury caused by service provider
* Life threatening injury – accidental * Life threatening injury – self-inflicted/unexplained * Alleged abuse/mistreatment * Missing child or temporarily unsupervised * Disaster on the premises or unplanned disruption of the normal operation of the child care that poses a risk to the health, safety or wellbeing of the children receiving care. * Abuse, neglect or an allegation of abuse or neglect while child receives child care |
| Description of Occurrence: | Kids Come First will provide a one sentence description of the occurrence. E.g.
A child was seriously injured and lost consciousness when a staff tripped and knocked over a child.
A child was injured while running in the playground and broke his arm. A bone from his arm was protruding.
A staff member was alleged to have abused a child while participating in the child care program.
A child was left on the playground unsupervised at the end of outdoor play. A child left the centre and was found later at home.
Smoke was observed coming from the furnace room. |
| Action Taken by Operator / Outcome: (add update if applicable) | Kids Come First will describe the action taken by the staff. We will include the long term plans and additional outcomes to minimize recurrence of the occurrence, e.g. behaviour management training.Eg:
If an update is made to add additional actions taken/outcomes, the operator will indicate the date of the update. |
| Signature: | The operator or designate (e.g. the child care centre supervisor) signs the Serious Occurrence Notification Form. |
Updated August 2025